Throughout our career, we have had feedback from our lost clients that they regret appointing the designer that they did. When we dug deeper and found out why, we realised most of the times was due to over-promising from the designer during the preliminary phase. Here, we area going to look at what are some of the common ‘over-promises’, also look into some potential red flags.
“Can!”. Is a most common over promise we have heard. When a designer answer quickly without much hesitation, you should challenge the designer and find out how they are going to tackle the issue you have. We admit, we do agree to some requests promptly. However, when challenged, we are able to provide a valid solutions. We enjoy being challenged by our clients, because then we are able to showcase our knowledge & experience.
When faced with an issue that we have no immediate solution to, we will inform our clients that we are unable to think of a solution now. We will then brainstorm as a team to find various solutions, if possible.
Refusal to provide a schedule! As home owners, you should be aware of what is happening to your home, and when. We have had clients who had experience with designers who refused to provide schedule. End up, they had to deal with major delay in handing over. When dealing with tight deadlines, it is imperative to have a schedule!
Here @ Salt, when we are unable to meet the deadline, we will choose not to take up the project instead.
Unclear quotation! We have discussed in our earlier blog posts on what to look out for in quotations. Please be on high alert!
You should always have questions when it comes to quotation! Be sure of what you are paying for, what is included & what is not. More commonly, we have heard designers charging extra for drawers as the construction goes by. You should ask if there will be certain surcharge if you need extra drawers, if so, how much would each cost!